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Other Policies
Customer Review Policy
Effective Date: 20/08/2026
At Azeezia Organic Supermarket, we value honest feedback from our customers. Reviews help us understand your experience, improve our products and services, and help other customers learn more about Azeezia.
1. We Welcome Honest Reviews
Customers are encouraged to share genuine experiences about our products, supermarket, service, staff, and overall experience.
Reviews should be based on your actual experience with Azeezia.
2. Review Guidelines
When submitting a review, please ensure that your feedback:
- Is honest, relevant, and based on your personal experience.
- Is respectful and does not contain abusive, threatening, or offensive language.
- Does not contain personal or confidential information about another person.
- Does not include misleading, fraudulent, or intentionally false information.
- Does not contain spam, advertising, promotional content, or unrelated links.
- Does not impersonate another person or organization.
3. Product Reviews
When reviewing a product, customers are encouraged to share useful details about their experience, such as product quality, freshness, taste, packaging, or overall satisfaction, where relevant.
4. Moderation of Reviews
Azeezia Organic Supermarket reserves the right to review, moderate, remove, or decline to publish reviews that violate this policy or are considered inappropriate, misleading, offensive, fraudulent, or unrelated to the customer’s experience.
We aim to preserve genuine customer feedback and do not remove reviews simply because they are negative.
5. Responding to Reviews
Where appropriate, Azeezia may respond to customer reviews to clarify information, address concerns, or provide assistance.
If you have a specific complaint or unresolved issue, we encourage you to contact us directly so that our team can assist you.
Contact Us
For questions, feedback, or concerns regarding a review, please contact:
Email: support@azeezia.co
Phone: (+91) 075107 33777
Location: Civil Line Road, Padivattom, Kochi (Edappally/Palarivattom), Kerala
Thank you for taking the time to share your experience with Azeezia Organic Supermarket.